If you're a faculty or staff member from the UBC Okanagan campus, see UBC Okanagan resources.
Types of situations
Imminent risk of harm
In this urgent situation, students may show:
- Active thoughts of suicide with a plan or suicide attempt
- Behaviour that is violent, destructive, aggressive, or threatening to self or others
- Confusion, hallucinations, or trouble remaining conscious
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Step 1 |
Contact your local emergency services phone number |
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Step 2 |
Contact Campus Security Call Vancouver Campus Security at (604) 822-2222. |
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Step 3 |
Complete an Early Alert Regardless of the perceived severity, submit an Early Alert concern for the student. Early Alert is monitored 7 days a week. |
High level of distress
Students in this situation may display:
- Deterioration in personal appearance and hygiene and significant impairment with daily tasks
- Expressions of severe hopelessness or references to suicide
- Self-harm behaviour such as recent cutting or hitting, severely restricted eating with weight loss or severe binge eating
- Substance use concerns
- Loss of touch with reality or severely disorganized thinking
- Physical health concerns
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During office hours |
In British Columbia Refer the student to one of the following:
Outside of British Columbia Please direct the student to their family doctor or the nearest medical clinic. |
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After office hours or in an emergency |
Direct students to one of the following resources. On Campus
In British Columbia
In Canada, outside of British Columbia
Outside of Canada
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| After connecting student to resource |
Complete an Early Alert Regardless of the perceived severity, submit an Early Alert concern for the student. Early Alert is monitored 7 days a week. |
All other mental health concerns
Students may experience:
- Low or irritable mood with change in energy, appetite, sleep, and/or concentration, which is impacting daily functioning
- Persistent worry, obsessions, agitation, irrationality, racing thoughts, panic attacks
- Flashbacks to a traumatic event, intrusive memories and thoughts
- Interpersonal conflict
- Lack of social support
- Disordered eating
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During office hours in British Columbia |
Refer the student to Counselling Services.UBC Counselling Services |
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After office hours or anytime |
Direct students to one of the following mental health resources.In British Columbia
In Canada, outside of British Columbia
Outside of Canada
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| After connecting student to resource |
Complete an Early Alert Regardless of the perceived severity, submit an Early Alert concern for the student. Early Alert is monitored 7 days a week. |
General support
UBC offers resources for general concerns like:
- Stress about exams, deadlines, grades, roommates, relationships, finances, or adjustment to university
- Advice about healthy eating, sleep, or sexual health
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During office hours |
Refer the student to UBC wellness services.On Campus
In Canada, outside of British Columbia
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After office hours or anytime |
Direct students to one of the following mental health resources.
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After connecting student to resource |
Complete an Early Alert Regardless of the perceived severity, submit an Early Alert concern for the student. Early Alert is monitored 7 days a week. |
Assistance with complex student concerns
If there are situations not mentioned on this page, contact the Office of the Vice-President, Students at urgent.vps@ubc.ca or call 604-822-3644.