Last update: August 10, 2021

If you're a faculty or staff member from the UBC Okanagan campus, see UBC-O resources.

Imminent risk of harm

In this urgent situation, students may show:

  • Active thoughts of suicide with a plan or suicide attempt 
  • Behaviour that is violent, destructive, aggressive, or threatening to self or others 
  • Confusion, hallucinations, or trouble remaining conscious

Step 1

Contact your local emergency services phone number:

  • Call 911 and direct the student to the nearest hospital.
  • If you’re outside of Canada, BC emergency services may be able to assist. Call 911.

Step 2

Contact Campus Security: 

Call Vancouver Campus Security at (604) 822-2222.

Step 3

Complete an Early Alert

Regardless of the perceived severity, submit an Early Alert concern for the student.


High level of distress

Students in this situation may display: 

  • Expressions of severe hopelessness or references to suicide
  • Loss of touch with reality or severely disorganized thinking
  • Deterioration in personal appearance and hygiene and significant impairment with daily tasks
  • Self-harm behaviour such as recent cutting or hitting
  • Substance use concerns
  • Severely restricted eating with weight loss or severe binge eating

During office hours 

Refer the student to a medical clinic with the resources below.

UBC Vancouver campus or in British Columbia

Outside of British Columbia

  • Student's family doctor
  • Nearest medical clinic

After office hours or in an emergency

Direct students to the nearest hospital emergency department, or to the following resources.

In British Columbia

In Canada outside of British Columbia

Outside of Canada

  • Contact the nearest 24/7 hospital emergency department

 

After connecting student to resource

Complete an Early Alert

Regardless of the perceived severity, submit an Early Alert concern for the student.


Mental health concerns

Students may experience:

  • Low or irritable mood with change in energy, appetite, sleep, and/or concentration, which is impacting daily functioning
  • Persistent worry, obsessions, agitation, irrationality, racing thoughts, panic attacks
  • Flashbacks to a traumatic event, intrusive memories and thoughts
  • Interpersonal conflict
  • Lack of social support
  • Disordered eating

During office hours in British Columbia 

Refer the student to Counselling Services.

UBC Counselling Services
Call (604) 822-3811

After office hours or anytime

Direct students to one of the following mental health resources.

In British Columbia

In Canada outside of British Columbia

Outside of Canada

After connecting student to resource

Complete an Early Alert

Regardless of the perceived severity, submit an Early Alert concern for the student.


General support

UBC offers resources for general concerns like: 

  • Stress about exams, deadlines, grades, roommates, relationships, finances, adjustment to university
  • Advice about healthy eating, sleep, or sexual health

During office hours 

Refer the student to UBC wellness services.

UBC Vancouver campus

After office hours or anytime

Direct students to one of the following mental health resources.
After connecting student to resource

Complete an Early Alert

Regardless of the perceived severity, submit an Early Alert concern for the student.


Assistance with complex student concerns

If there are situations not mentioned on this page, contact the Office of the Vice-President, Students at urgent.vps@ubc.ca or call (604) 822-3644.