Last update: August 29, 2023


Faculty and staff notice a student is facing difficulties and identify their concerns using a secure online form

Early Alert advisors review concerns and identify the most appropriate resources for students in need of support.

Academic advisors reach out to students and offer to connect them with resources and support to help them get back on track.

With earlier support, it becomes easier to get back on track.


Advantages of Early Alert

Support for all students

UBC is a big place, and some students may find it difficult to navigate UBC’s many resources and services, especially when they are feeling stressed. In addition, some students may not know where to go for help, or might not seek help because they feel uncomfortable reaching out. Early Alert provides a way to offer all students support in a way that is very simple to access.

Earlier support before difficulties become overwhelming

Students who need assistance are connected with support before difficulties become overwhelming.

Less time and fewer resources to recover

Students spend less time and energy recovering from difficulties because support is offered earlier.

More coordinated approach

With Early Alert, it’s easier for faculty and staff to work together as a team to help students. Early Alert provides a way of coordinating information about student concerns, which makes it easier to offer the right combination of support for each student.

Increased security and privacy

Information needed to assist students is communicated via a more secure system.

How Early Alert is working

High participation in training

Since the launch of the Early Alert Program in 2012, over 1,500 faculty members, staff, and TAs have participated in Early Alert training.

Active use by staff and faculty

The most recent numbers show that Early Alert is being actively used by both staff and faculty across campus: 69% of concerns were received from staff and 30% were received from faculty members and TAs.

Concerns are being submitted from across campus

As of May 2014, 2,457 concerns had been submitted by faculty, staff, and TAs since the Early Alert program launched in 2012.

Additional results

  • 70% of EA concerns do not need further actions as referrals to resources and supports have already occurred. This reflects what we already know: staff and faculty are providing effective support and referrals to students. For the times where additional support is appropriate and in order to provide context for future reach-out to a student in need of support, Early Alert provides the opportunity for a Case Manager to review and assess each concern submitted.
  • 30% of concerns are referred for further reach-out to help connect students to additional resources. Reach out is most often carried out by an academic advisor.
  • Of those EA concerns identified for further reach-out, where a student is invited to meet with an advisor, 92% of students have accepted the invitation and were offered additional support.

The future of Early Alert at UBC

UBC Vancouver

To ensure long-term success, a sustainability plan for the Early Alert Program has been developed and is being implemented based on feedback received from stakeholders across campus. For example, in response to an identified need for additional support for complex cases, the Early Alert Program is pleased to introduce an additional Case Manager for 2014-15, and two new pilots: Faculty-Based Wellness Liaison and Enhanced Advising Support and Capacity Building.

UBC Okanagan

Early Alert will launch at UBC’s Okanagan campus in May 2015.

Ongoing training sessions will be offered to faculty and staff starting in May 2015 – to arrange a training session, email

Updates on program activity and usage will be shared in May 2016