Student Systems Management | Student Services

Last update: October 12, 2023

The Student Systems Management Team works within Scheduling, Records & Systems Management, providing support to UBC faculty, staff and students.

Working closely with UBC IT and other key stakeholders, our team plays a central role in ensuring the security of student information and managing access to the Student Information System (SIS) which includes the FSC, SISC, SCMC and SITS as well as other integrated systems like Scientia and e-Payment.

Core Services

Service	Details	Business Timeline	Contact Information
Access Management	Managing user access to student information systems (SISC, FSC, SITS, OAMS, Scientia, e-Payment, etc.)	Reply within 3 business days	For more information see Request SIS Access
Application Management	Configuring new credentials, program versions, specializations, course subjects, or other curriculum in SIS applications Managing and updating SIS applications including Sessional Evaluation	Reply within 3 business days	For more information see SIS Configuration - Curriculum
Business Support	Responding to SIS inquiries and incidents (e.g. basic inquiries and troubleshooting, Tivoli support, advanced SIS support, setup of test accounts, etc.)	Reply within 1 business day	Contact the Student Systems Management team at student.systems@ubc.ca
Consultation and Business Analysis	Providing business analysis consultation to UBC departments requesting enhancements to SIS applications (i.e. business requirements and process reviews)	Reply within 5 business days	Contact the Student Systems Management team at student.systems@ubc.ca
Incident Response	Responding to SIS issues or incidents including registration bots and data privacy breaches Communicating SIS system issues to stakeholders (e.g. broad email communications, communications via SISC, etc.)	Reply within 1 business day	Contact the Student Systems Management team at student.systems@ubc.ca
Problem Management	Responding to operational issues (e.g. duplicate IDs) and support for SIS Tier 3	Reply within 3 business days	Contact the Student Systems Management team at student.systems@ubc.ca
Project Support	Manage the Project Initiation Request (PIR) process Support projects to enhance the SIS system (e.g. system upgrades, feature enhancements, bug fixing)	Variable	For more more information see Project Initiation Requests (PIRs)
Reporting and Data Access	Review SIS data requests on behalf of Enrolment Services	Reply within 5 business days	Contact the Student Systems Management team at student.systems@ubc.ca
Student Data Privacy and Security	Auditing SIS permission groups and users Ensuring consistency with FIPPA regulations, applicable legislation and procedures maintained by the Access and Privacy Office, UBC IT Information Security Management and Risk Management Services	Variable, contact the Student Systems Management team for details	Contact the Student Systems Management team at student.systems@ubc.ca
Student Systems Help and Resources	SSC/SISC Help and FSC User Guide	Reply within 5 business days	For more information visit SIS Assistance

For inquiries related to this webpage and SIS related content on facultystaff.ubc.ca, please contact the Student Systems Management team at student.systems@ubc.ca.