Get Support from Enrolment Services

Last update: April 30, 2024

This resource page is intended to assist faculty and staff to find out how to contact Enrolment Services for support and help determine who to contact regarding your specific query or request. Links to where you can find additional information have also been included to help you access information available online.

Students, please visit the Student Services page for information on managing course registration, financial account, and UBC records.

On this page:

Need help?

For assistance from Enrolment Services, refer to the Functional Areas section or the specific units on this page for more information.

  • Use the Workday Student Support Form through the Self Service Portal for help with user access requests to student systems (e.g., includes Workday, point solutions, and ecosystem applications).
  • Visit the IRP website for guidance on using Workday Student and to access resources.
  • Contact the Faculty of Graduate and Postdoctoral Studies (G+PS) at https://www.grad.ubc.ca/contact-us for requests and support related to graduate degree programs.

Functional Areas

See below the list of functional areas and who to contact regarding your specific query or request.

Functional Areas Enrolment Services Unit

Admissions

Transfer Credit

 Recruitment & Undergraduate Admissions

Awards

Bursaries

Student Tuition and Refunds

 Student Financial Management
Curriculum Management Senate & Curriculum Services

Grades

Graduation

Student Records

 Student Records Management
Scheduling Scheduling Services
Curriclum Configuration Student Systems Management

Student Support

Student Loans

 Student Support & Advising

 

Senate & Curriculum Services

Senate and Curriculum Services supports the academic governance of the University through the Vancouver and Okanagan Senates, the Council of Senates, Senate standing committees, and the Faculty Councils.

Functional Area: Curriculum Management

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Student Recruitment & Undergraduate Admissions

The Admissions team receives, evaluates and processes applications for undergraduate admission into academic programs at UBC. The recruiting team, positioned on both campuses, works on domestic recruitment initiatives and provides services to prospective students, their families and secondary schools throughout Canada.

Note: For requests/support related to graduate degree programs, please contact the Faculty of Graduate and Postdoctoral Studies (G+PS) at https://www.grad.ubc.ca/contact-us.

Functional Areas: Undergraduate Admissions, Transfer Credits

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Student Financial Management

Student financial management includes financial management of student and university loan accounts for current and previous students. The team also facilitates the administration of scholarships and bursary programs.

Functional Areas: Student Tuition and Refunds, Awards, Bursaries

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Scheduling Services

Scheduling Services is responsible for the overall coordination of the university's general teaching space. The team coordinates academic course schedules, ad hoc use of classrooms, and final examinations.

Functional Areas: Course scheduling, exam scheduling, standing deferred and supplemental exams, ad-hoc room bookings

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Student Records Management

The Student Records Management team provides support with course registration, transcripts, transfer credit coordination, and academic record management. The team is also responsible for the overall coordination of the University's graduating students.

Functional Areas: Student Cohorts, Student Registration (including cross-campus), Grades, Student Record, Transfer Credit, Graduation, Student Discipline, Transcripts, Parchment, Pathway

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Student Systems Mangement

The Student Systems Management Team works closely with UBC IT and other key stakeholders, playing a central role in ensuring the security of student information and managing access to the student information system (SIS).

Functional Areas: Curriculum Configuration, Student Systems Business Support

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Student Support & Advising

Students, please visit the Student Services page for information on managing course registration, financial account, and UBC records

Student Support & Advising provides advice and support to prospective and current students across all areas of Enrolment Services, through dedicated advisors – Enrolment Services Advisors. The team is also responsible for ensuring that the university fulfills its responsibilities as a designated institution in the Canada Student Loans and in the US Federal Direct Loan programs.

Functional Areas: Student Support, Advising, Student Loans

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Not sure who to contact?

If you are unsure where to direct your query/request to after reviewing the contact information on this page, please contact es.general.suppport@ubc.ca and a member from Enrolment Services will be in touch to provide assistance.