UBC VANCOUVER FACULTY AND STAFF
| Students, please visit students.ubc.ca for support and contact information. |
Find contact information to get the support you need. If you know which Enrolment Services unit to contact, use the links below to skip directly to the corresponding section, or click the Functional Areas link to find out which ES unit section to review.
For overall support with Workday Student or a related system, See Get Workday Support below.
On this page:
Functional Areas
See below the list of functional areas and the corresponding ES unit to contact regarding your query.
Business and Solutions Support functional areas:
- System use (process and report support and improvement)
- Training support
- Student System access and security
- Support and contact info for eVision access, Student System access, reserve capacity rules creation, bulk changes for Program of Study (Faculties of Science and Applied Science only)
Scheduling Services functional areas:
- Course scheduling
- Exam scheduling
- Standing deferred and supplemental exams
- Ad-hoc room booking
Senate and Curriculum Services functional areas:
- Curriculum management
Student Financial Management functional areas:
- Student tuition and refunds
- U-Pass
- Awards
- Bursaries
Student Records Management functional areas:
- Student records
- Student cohorts
- Transfer credit
- Parchments
- Pathway
- Grades
- Transcripts
- Student discipline
- Student registration (including cross-campus)
- Graduation
Student Recruitment & Undergraduate Admissions functional areas:
- Undergraduate admissions
- Transfer credit
Student Support & Advising functional areas:
- Student support
- Student loans
Business and Solutions Support
The Business and Solutions Support team (formerly Student System Management) works closely with the Integrated Service Centre (ISC), UBC IT, and other key stakeholders in providing technical and operational support of the Workday student ecosystem. This includes training, access management, and business analysis support for process and system improvements.
Functional Areas: System use (process and report support and improvement), training support, support and contact information for eVision access, Student System access and security, Reserve Capacity rules creation, bulk changes for Program of Study (Faculties of Science and Applied Science only)
Contact Information
- Business and Solutions Support, general (e.g. process and report support and improvement): es.business.support@ubc.ca
- Training support: es.business.support@ubc.ca
- Reserve capacity rules creation and edits: Use the Reserve Capacity Form
- Student Systems access and security (e.g., Workday and ecosystem applications): Submit a request through Workday Student Support Form in the UBC Self Service Portal.
- eVision access:
- Request bulk placements for Program of Study (Faculties of Science and Applied Science only): Use the Update Program of Study EIB Form.
Additional Information
- Business and Solutions Support https://facultystaff.students.ubc.ca/enrolment-services/business-and-solutions-support/business-and-solutions-support-portfolio
Scheduling Services
Scheduling Services is responsible for the overall coordination of the University's general teaching space. The team coordinates academic course schedules, ad hoc use of classrooms, and final examinations.
Functional Areas: Course scheduling, exam scheduling, standing deferred and supplemental exams, ad-hoc room bookings
Contact Information
- Scheduling
- Course scheduling:
- Use the Course Scheduling Request Form for academic course scheduling support.
- Use the Reserve Capacity Form for creation/edits of reserve capacity rules.
- Exam scheduling:
- Use the Final Exam Change Request Form for requests related to exam scheduling.
- Ad-Hoc room bookings: room.bookings@ubc.ca
-
Standing deferred and supplemental exams: student.exams@ubc.ca
-
Use the Supplemental Course Request Form to request the creation of a supplemental course section for a student.
-
- Course scheduling:
Additional Information
- Scheduling Services: https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/scheduling-services
- Course Scheduling: https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/scheduling-services/course-scheduling
- Exam Scheduling: https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/scheduling-services/exam-scheduling
- Standing Deferred & Supplemental Exams: https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/scheduling-services/exam-scheduling/standing-deferred-exams
- Ad-Hoc Room Bookings: https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/scheduling-services/room-booking-requests-general-teaching-space
Senate & Curriculum Services
Senate and Curriculum Services supports the academic governance of the University through the Vancouver and Okanagan Senates, the Council of Senates, Senate standing committees, and the Faculty Councils. The unit is also responsible for the publication of the Academic Calendar.
Functional Area: Curriculum Management
Contact Information
- Senate & Curriculum Services, general: es.senatecurriculumservices@ubc.ca
- Senate inquiries: vancouver.senate@ubc.ca
- Curriculum inquiries: vancouver.curriculum@ubc.ca
- Use this address to submit curriculum proposals
- Academic Calendar inquiries: calendar.vancouver@ubc.ca
Additional Information
- Senate & Curriculum Services: https://facultystaff.students.ubc.ca/enrolment-services/senate-curriculum-services
- UBC Senate: https://senate.ubc.ca/
Student Financial Management
Student financial management includes financial management of student and university loan accounts for current and previous students. The team also facilitates the administration of scholarships and bursary programs.
Functional Areas: Student tuition and refunds, U-Pass, awards, bursaries
Contact Information
- Student Financial Management:
- General: es.studentfinancialmanagement@ubc.ca
- Student refunds: https://students.ubc.ca/finances/tuition-fees/tuition-refunds/
- U-Pass inquiries: upass.exemptions@ubc.ca
- Student Financial Support:
- Recommended awards: award.recommend@ubc.ca
- External awards: external.award@ubc.ca
- Bursaries: bursary.admin@ubc.ca
Additional Information
- Student Financial Management: https://facultystaff.students.ubc.ca/enrolment-services/student-financial-management
- Tuition Fees and Acceptance Deposits: https://facultystaff.students.ubc.ca/enrolment-services/student-financial-management/tuition-fees-and-non-refundable-acceptance-deposits-governance-and-approval-processes
- Recommended Awards: https://facultystaff.students.ubc.ca/enrolment-services/student-financial-management/recommended-awards
- Donors: https://facultystaff.students.ubc.ca/enrolment-services/student-financial-management/donors
Student Records Management
The Student Records Management team provides support with course registration, transcripts, transfer credit coordination, and academic record management. The team is also responsible for the overall coordination of the University's graduating students.
Functional Areas: Student records, student cohorts, transfer credit, parchments, pathway, grades, transcripts, student discipline, student registration (including cross-campus), graduation
Contact Information
- Student Records: es.v.studentrecordsmanagement@ubc.ca, including:
- Student cohorts
- Transfer credit
- Parchments
- Pathway
- General inquiries
- Student Records
- Grades: registration.support@ubc.ca
- Transcripts: transcripts.students@ubc.ca
- Student discipline: student.discipline@ubc.ca
- Registration
- Registration support: registration.support@ubc.ca
- Cross campus registration: cross.campus@ubc.ca
- Graduation: graduation@ubc.ca
Additional Information
- Degree Verifications: https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/degree-verifications
- Graduation: https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/graduation
Student Recruitment & Undergraduate Admissions
The Admissions team receives, evaluates and processes applications for undergraduate admission into academic programs at UBC. The recruiting team, positioned on both campuses, works on domestic recruitment initiatives and provides services to prospective students, their families and secondary schools throughout Canada.
Note: For requests/support related to graduate degree programs, please contact the Faculty of Graduate and Postdoctoral Studies (G+PS) at https://www.grad.ubc.ca/contact-us.
Functional Areas: Undergraduate admissions, transfer credits
Contact Information
- Undergraduate admissions, general: es.undergraduateadmissions@ubc.ca
- Undergraduate admissions, technical support: es.admissionstechsupport@ubc.ca
- For other programs, such as graduate. post-baccalaureate, certificates, and/or professional programs: es.general.support@ubc.ca
- Transfer credit (UBCV): transfer.credits@ubc.ca
- Transfer credit (UBCO): ubco.transfercredits@ubc.ca
Additional Information
- Student Recruitment & Undergraduate Admissions: https://facultystaff.students.ubc.ca/enrolment-services/student-recruitment-undergraduate-admissions
- Transfer Credits: https://facultystaff.students.ubc.ca/enrolment-services/student-recruitment-undergraduate-admissions/transfer-credit
Student Support & Advising
| Students, please visit students.ubc.ca for support and contact information. |
Student Support & Advising provides advice and support to prospective and current students across all areas of Enrolment Services, through dedicated advisors – Enrolment Services Advisors. The team is also responsible for ensuring that the university fulfills its responsibilities as a designated institution in the Canada Student Loans and in the US Federal Direct Loan programs.
Functional Areas: Student support, advising, student loans
Contact Information
- Student Support & Advising, general: https://students.ubc.ca/about-student-services/enrolment-services-advisors, or questions@askme.ubc.ca
Additional Information
- Student Support & Advising: https://facultystaff.students.ubc.ca/enrolment-services/student-support-advising
Additional support and resources
- For user access requests to student systems (e.g., includes Workday, point solutions, and ecosystem applications): Submit a request in the UBC Self Service Portal.
- For Workday Student training and knowledge materials: Visit the Training Hub (Confluence), Training Hub for Instructors (Confluence), or the Workday Knowledge Base.
- For graduate programs support: Contact the Faculty of Graduate and Postdoctoral Studies (G+PS) at https://www.grad.ubc.ca/contact-us.
Get Workday support
Workday support for faculty, staff, and others who work at UBC is provided by the Integrated Service Centre (ISC). This includes Workday Student, HR, Finance, Payroll, and more.
For help with Workday, visit Get Workday Support in the UBC Self Service Portal to submit a Workday support request. For urgent issues, or to follow-up on a request, you can also contact the ISC by phone at 604-822-8200 (UBCV) or 250-807-8163 (UBCO). Hours: 8:30 am to 4:30 pm, Mon-Fri (except for statutory holidays)
Note: While UBC students cannot access Workday Student support through the UBC Self Service Portal, faculty and staff can submit a Workday Student support request or contact the ISC on behalf of a student. Students who work at UBC can request Workday support related to their job/position.
Learn more about Workday support at UBC and other Workday resources on isc.ubc.ca